> For the complete documentation index, see [llms.txt](https://help.firstline.cc/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.firstline.cc/feature/chatbot/auto-reply/keyword.md).

# 關鍵字回應

## 設定關鍵字回應

您可以經由左側 FIRST LINE 選單中透過「管道」項目，點選「自動回應」按鈕，再進入「關鍵字回應」管理頁面。

位於列表右上方「新增」除了可以進行建立關鍵字外，既有的每筆關鍵字都有「編輯」按鈕，當您點擊後將導向編輯頁面，即可在此頁面進行編輯或新增相關資訊。

![](/files/-MO1_2UhDKkA3F8DQOW0)

## 關鍵字設定

客戶在機器人模式下，當聊天文字內容命中此頁面設定之**關鍵字**時，機器人將自動辨識並推送您指定之關鍵字回覆訊息，減少專員負擔。

位於列表上方輸入指定關鍵字，除「新增」關鍵字外，既有的每筆資料都有「更新」按鈕，「**必須**」按下右方之「**更新**」按鈕，既有資料才會進行儲存。

![](/files/-MO1_7SUc00PH7Fzapve)

## 回應內容設定

進入主要編輯界面，資訊的欄位列表如下：

| 必填                                                                           |      |                                  |
| ---------------------------------------------------------------------------- | ---- | -------------------------------- |
| <ul class="contains-task-list"><li><input type="checkbox" checked></li></ul> | 內容   | 觸發關鍵字時自動推送的內容，也就是客戶收到的訊息，此為必填項目。 |
|                                                                              | 傳送圖片 | 上傳圖片作為觸發關鍵字時發送的圖檔。               |


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# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://help.firstline.cc/feature/chatbot/auto-reply/keyword.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.