> For the complete documentation index, see [llms.txt](https://help.firstline.cc/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.firstline.cc/feature/channels/email/dian-zi-you-jian-fu-jian.md).

# 電子郵件附件

## 關於電子郵件附件 <a href="#ariaid-title2" id="ariaid-title2"></a>

專員透過電子郵件方式回覆或聯絡客戶時，能上傳檔案並透過不同形式傳遞給客戶。\
而目前系統提供兩種方式來傳遞，專員將可依據不同情況選擇其一使用，而系統預設為連結形式傳遞，客戶有需要將能點擊下載檔案。

#### 附件類型<br>

<table><thead><tr><th width="150">類型</th><th>描述</th><th>於 gmail 顯示範例</th></tr></thead><tbody><tr><td><strong>連結附件</strong></td><td>檔案上傳至系統並透過網址形式附加於信件內文底部。</td><td><img src="/files/4AXYqFonkCsd74KdJyQF" alt=""></td></tr><tr><td><strong>嵌入附件</strong></td><td>檔案上傳至系統透過標準信件附件寄送，但可能受到客戶端附件大小限制。</td><td><img src="/files/hAOPO2Wcel8iOFHfNas2" alt=""></td></tr></tbody></table>


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