> For the complete documentation index, see [llms.txt](https://help.firstline.cc/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.firstline.cc/feature/chatbot/scenario/example.md).

# 情境範例

- [搜尋與回覆知識庫文章](https://help.firstline.cc/feature/chatbot/scenario/example/fan-li-sou-xun-zhi-shi-ku-gong-neng.md)
- [緊急信件轉派](https://help.firstline.cc/feature/chatbot/scenario/example/importance-marker.md)
- [封鎖名單](https://help.firstline.cc/feature/chatbot/scenario/example/block-customer.md)
- [Webhook 整合指南](https://help.firstline.cc/feature/chatbot/scenario/example/webhook-zheng-he-zhi-nan.md)
- [如何透過 API 溝通](https://help.firstline.cc/feature/chatbot/scenario/example/how-to-use-api.md): FIRST LINE 對話腳本可以幫助您自動回應顧客的對話，但在某些場景上，您可能需要透過外部的 API 進行資料上查詢或是通知，本文將簡單介紹您如何執行。
- [依入口來源顯示不同的 LINE OA 圖文選單](https://help.firstline.cc/feature/chatbot/scenario/example/yi-ru-kou-lai-yuan-xian-shi-bu-tong-de-line-oa-tu-wen-xuan-dan.md)
- [建立可重複返回的主選單](https://help.firstline.cc/feature/chatbot/scenario/example/jian-li-ke-zhong-fu-fan-hui-de-zhu-xuan-dan.md): 說明如何將觸發入口與主選單拆成兩支獨立腳本，讓顧客可從不同流程直接返回主選單，不需再次輸入訊息。