# 全域搜尋

您可以經由左側上方功能列表找到「**搜尋**」圖示按鈕進入全域搜尋。

![](/files/-MO1l21tTvztK5v9oPpK)

打開後在對話框內填上您想搜尋的關鍵字，可以進行包含「客戶」、「知識庫」、「工單」等重要區域進行搜索，並且點擊可以直接進入該頁面檢視與編輯，加速作業效率。

![](/files/-MO1l3yZ2lgaqEmli3-I)

您所搜尋到的關鍵字區域，包含下列項目

### 搜尋關鍵字

|     |                          |
| --- | ------------------------ |
| 客戶  | 姓名、身分證字號、客戶編號、電話號碼、電子信箱。 |
| 知識庫 | 標題、內容、標籤。                |
| 工單  | 標題、內容、編號。                |


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://help.firstline.cc/feature/other/quan-yu-sou-xun.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.