# 通話紀錄報表

## 欄位

<table><thead><tr><th width="222">欄位</th><th>內容</th></tr></thead><tbody><tr><td>欄位</td><td>內容</td></tr><tr><td>開始日期</td><td>該筆紀錄開始時間。</td></tr><tr><td>結束日期</td><td>該筆紀錄結束時間。</td></tr><tr><td>通話時間</td><td>該筆實際通話時間長度，不包含等待時間（秒）。</td></tr><tr><td>客戶電話號碼</td><td>顯示客戶的電話號碼。</td></tr><tr><td>分機號碼</td><td>顯示該筆紀錄所分派的專員分機號碼。</td></tr><tr><td>等待時間</td><td>待對方接應前的總等待時間（秒）。<br>進線時：指客戶排隊時間和專員響鈴時間的總和。<br>外撥時：指專員打給客戶直到客戶接起或是超時未接的總時間。</td></tr><tr><td>CTI Data</td><td>若該筆紀錄有 CTI 額外資訊，將會顯示在此。</td></tr><tr><td>通話類別</td><td>這筆通話的狀態或類型。（例如：進線、外撥、內線等）</td></tr><tr><td>通話資訊</td><td>請參考 <a href="/pages/-M_xb6DZK0vgPADqTm-D"><strong>通話資訊</strong></a> 完整名詞解釋。</td></tr><tr><td>時段代碼</td><td>顯示條件設置的時段代碼。</td></tr><tr><td>客戶主動放棄</td><td>客戶是否為主動掛斷通話。</td></tr><tr><td>專員拒絕通話</td><td>專員是否主動拒絕該筆通話。</td></tr><tr><td>專員逾時未接</td><td>專員是否被分派到電話卻逾時未接。</td></tr><tr><td>專員響鈴秒數</td><td>顯示專員從開始響鈴直至接起所經過的時間（秒）。</td></tr></tbody></table>


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