> For the complete documentation index, see [llms.txt](https://help.firstline.cc/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.firstline.cc/feature/crm.md).

# 客戶關係管理

- [服務紀錄](https://help.firstline.cc/feature/crm/service-log.md)
- [重新開啟服務](https://help.firstline.cc/feature/crm/service-log/chong-xin-kai-qi-fu-wu.md)
- [交談紀錄](https://help.firstline.cc/feature/crm/service-log/contact-log.md)
- [客戶](https://help.firstline.cc/feature/crm/contact.md)
- [客戶合併](https://help.firstline.cc/feature/crm/contact/ke-hu-he-bing.md)
- [公司](https://help.firstline.cc/feature/crm/bian-ji-gong-si.md)
- [匯入客戶](https://help.firstline.cc/feature/crm/import.md)
- [匯入自訂表格](https://help.firstline.cc/feature/crm/hui-ru-zi-ding-biao-ge.md): 自訂表格匯入功能讓你能一次性批量匯入「自訂欄位的客戶表格資料」於系統。例如你原來在 Excel 表中的資料，或者從其他系統導出的資料，可通過此功能快速的轉移到 FIRST LINE。
- [服務結果](https://help.firstline.cc/feature/crm/fu-wu-ji-lu-she-ding.md): 「服務結果」為每次服務人員與客戶交談後設定的結果，根據自訂義的項目，來統計每次服務的最終狀態。
- [服務標籤](https://help.firstline.cc/feature/crm/fu-wu-yuan-yin-she-ding.md)
- [自訂欄位](https://help.firstline.cc/feature/crm/untitled.md): 除了系統內建的欄位之外，你也可以新增自訂的欄位於客戶與工單中，以用來蒐集更多的資訊，幫助你擴展企業資訊。
- [資料匯出](https://help.firstline.cc/feature/crm/ming-chan-hui-chu.md)
- [電話紀錄](https://help.firstline.cc/feature/crm/call-log.md)