> For the complete documentation index, see [llms.txt](https://help.firstline.cc/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.firstline.cc/feature/utils/untitled-2.md).

# 信件範本

## 新增範本

位於列表右方「新增範本」除了可以進行建立新的範本外，既有之每筆規則都有「編輯」按鈕，當您點擊後將導向編輯頁面，即可在此頁面設定自訂規則及動作。

![](/files/-MO1eM0mL7vJA4KHpHUJ)

## 編輯範本資訊

進入主要編輯界面，顯示構成基本資訊的欄位，欄位列表如下：

#### 基本設定

| 必填                                                                           |      |                   |
| ---------------------------------------------------------------------------- | ---- | ----------------- |
| <ul class="contains-task-list"><li><input type="checkbox" checked></li></ul> | 範本名稱 | 請賦予此範本一個名稱。       |
|                                                                              | 範本描述 | 補充描述讓專員更易於辨識範本用途。 |

#### 範本內容

|      |            |
| ---- | ---------- |
| 信件主旨 | 請填寫信件範本主旨。 |
| 信件內容 | 請撰寫範本預設內容。 |

儲存資料完成後，未來以電子郵件寄送時，只需點擊右下角的「信件範本」

![](/files/-MO1ewEcNeZIdGyo-M83)

下方會彈出您預先設定好的範本列表，只需點擊一下即可立即套用至您現在的信件內容。

![](/files/-MO1eybyIc7NnGreie1s)


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://help.firstline.cc/feature/utils/untitled-2.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.