> For the complete documentation index, see [llms.txt](https://help.firstline.cc/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.firstline.cc/feature/channels/phone/tong-hua-shi-fu-wu-ji-lu-mei-you-jian-li.md).

# 通話時服務紀錄沒有建立

## 若專員還在通話中

通話當下請專員至右上方電話按鈕打開查看目前的通話狀態，並按下「建立服務紀錄」按鈕即可。

![](/files/-MlEjUm-hBJB5xoKtr_w)

## 若專員已掛斷電話

電話事後您可以至「電話紀錄」中針對此特殊情況而未開啟服務的該筆通話後方「⋯」下拉選單，來手動新增服務紀錄，如圖

![](/files/-MlEhBbW6PEuvSKmSJkA)

此功能會隨著「權限」的不同而有所區別，以擁有播放分機特定人員錄音權限作為判斷，該帳號能為什麼樣的人新增服務紀錄。

![](/files/-MlEhrWOj1sXmTQywMhl)


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://help.firstline.cc/feature/channels/phone/tong-hua-shi-fu-wu-ji-lu-mei-you-jian-li.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.