> For the complete documentation index, see [llms.txt](https://help.firstline.cc/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.firstline.cc/feature/knowledge-base/helpdesk.md).
# 幫助中心
## 外部連結頁面預覽及設定
若您擁有管理員權限，外部連結的網址可以於「管理」>「企業設定」的幫助台中進行查看或更改如顏色及主頁照片等設定。
或是您可以在已公開的知識庫、服務中的知識庫等地方，查看到該篇的外部網址，亦可傳送給客戶瀏覽知識庫內容。
{% hint style="info" %}
若您的該篇知識庫為不公開，將不會啟用外部連結，客戶將無法於網頁中查看或搜尋。
{% endhint %}
客戶命中關鍵字時，將傳送包含網址的連結會附加於對話內，以利客戶能查看圖文並茂的內容文章。
---
# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.
## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.
Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:
```
GET https://help.firstline.cc/feature/knowledge-base/helpdesk.md?ask=&goal=
```
`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.
Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.