> For the complete documentation index, see [llms.txt](https://help.firstline.cc/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.firstline.cc/feature/report/dian-hua.md).

# 電話

- [專員通話效率](https://help.firstline.cc/feature/report/dian-hua/zhuan-yuan-tong-hua-xiao-lv.md): 查看電話專員在指定日期區間內的通話量、通話時間、ACD 接聽狀況與電話狀態時間，並支援日／小時統計與自訂總工作時間。
- [通話紀錄](https://help.firstline.cc/feature/report/dian-hua/tong-hua-ji-lu-bao-biao.md): 查看篩選日期範圍內的逐筆通話處理紀錄，包含通話時間、等待時間、通話類別與專員接聽狀況等資訊。
- [通話樞紐](https://help.firstline.cc/feature/report/dian-hua/tong-hua-shu-niu.md): 將通話紀錄依日期、專員、管道分類、分機與通話類別等條件交叉彙整，分析通數與通話時間。
- [ACD 號碼分析](https://help.firstline.cc/feature/report/dian-hua/acd-hao-ma-fen-xi.md)