# 電話

- [專員通話效率](https://help.firstline.cc/feature/report/dian-hua/zhuan-yuan-tong-hua-xiao-lv.md): 您可以經由左側 FIRST LINE 選單中透過「報表」項目，點選「通話明細」按鈕進入明細列表。
- [通話紀錄報表](https://help.firstline.cc/feature/report/dian-hua/tong-hua-ji-lu-bao-biao.md): 您可以經由左側 FIRST LINE 選單中透過「報表」項目，點選「通話紀錄」按鈕進入明細列表。
- [ACD 號碼分析](https://help.firstline.cc/feature/report/dian-hua/acd-hao-ma-fen-xi.md)


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