> For the complete documentation index, see [llms.txt](https://help.firstline.cc/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.firstline.cc/feature/report/dian-hua.md).

# 電話

- [專員通話效率](https://help.firstline.cc/feature/report/dian-hua/zhuan-yuan-tong-hua-xiao-lv.md): 您可以經由左側 FIRST LINE 選單中透過「報表」項目，點選「通話明細」按鈕進入明細列表。
- [通話紀錄報表](https://help.firstline.cc/feature/report/dian-hua/tong-hua-ji-lu-bao-biao.md): 您可以經由左側 FIRST LINE 選單中透過「報表」項目，點選「通話紀錄」按鈕進入明細列表。
- [ACD 號碼分析](https://help.firstline.cc/feature/report/dian-hua/acd-hao-ma-fen-xi.md)