# Ai & 聊天機器人

- [FIRST LINE AI 完全手冊](https://help.firstline.cc/feature/chatbot/first-line-ai-wan-quan-shou-ce.md)
- [交談腳本](https://help.firstline.cc/feature/chatbot/scenario.md)
- [疑難雜症](https://help.firstline.cc/feature/chatbot/scenario/yi-nan-za-zheng.md)
- [功能詳解](https://help.firstline.cc/feature/chatbot/scenario/feature.md)
- [全域節點](https://help.firstline.cc/feature/chatbot/scenario/feature/quan-yu-jie-dian.md)
- [FIRST LINE AI](https://help.firstline.cc/feature/chatbot/scenario/feature/first-line-ai.md)
- [模組腳本](https://help.firstline.cc/feature/chatbot/scenario/feature/mo-zu-jiao-ben.md)
- [分派權重](https://help.firstline.cc/feature/chatbot/scenario/feature/fen-pai-quan-zhong.md)
- [事件紀錄](https://help.firstline.cc/feature/chatbot/scenario/feature/shi-jian-ji-lu.md)
- [草稿與發佈](https://help.firstline.cc/feature/chatbot/scenario/feature/cao-gao-yu-fa-bu.md)
- [輪播訊息](https://help.firstline.cc/feature/chatbot/scenario/feature/carosuel.md)
- [按鈕行為](https://help.firstline.cc/feature/chatbot/scenario/feature/button-actions.md)
- [情境範例](https://help.firstline.cc/feature/chatbot/scenario/example.md)
- [串接 ChatGPT](https://help.firstline.cc/feature/chatbot/scenario/example/integration-chatgpt.md): 透過整合 ChatGPT 技術，您可以建立一個可應對多種情境的專屬聊天機器人，讓客戶能夠輕鬆地與您的企業進行互動。本文將透過一系列簡單易懂的步驟，詳細介紹如何申請 OpenAI 的 API Key，並將 ChatGPT 整合至系統中，讓您的聊天機器人能夠更加智慧且高效地為客戶提供支持和回應，進而提高客戶滿意度。
- [搜尋與回覆知識庫文章](https://help.firstline.cc/feature/chatbot/scenario/example/fan-li-sou-xun-zhi-shi-ku-gong-neng.md): 搜尋與
- [緊急信件轉派](https://help.firstline.cc/feature/chatbot/scenario/example/importance-marker.md)
- [封鎖名單](https://help.firstline.cc/feature/chatbot/scenario/example/block-customer.md)
- [Webhook 整合指南](https://help.firstline.cc/feature/chatbot/scenario/example/webhook-zheng-he-zhi-nan.md)
- [如何透過 API 溝通](https://help.firstline.cc/feature/chatbot/scenario/example/how-to-use-api.md): FIRST LINE 對話腳本可以幫助您自動回應顧客的對話，但在某些場景上，您可能需要透過外部的 API 進行資料上查詢或是通知，本文將簡單介紹您如何執行。
- [依入口來源顯示不同的 LINE OA 圖文選單](https://help.firstline.cc/feature/chatbot/scenario/example/yi-ru-kou-lai-yuan-xian-shi-bu-tong-de-line-oa-tu-wen-xuan-dan.md)
- [統計數字](https://help.firstline.cc/feature/chatbot/scenario/statistics.md)
- [從即時聊天 URL 添加數據](https://help.firstline.cc/feature/chatbot/scenario/add-data-from-url-parameters.md): 將變數附加到即時聊天的 URL 做為查詢字串參數。 例如，客戶在您的網站上啟動即時聊天，而且您的網站已經知道客戶的名稱。 您可以讓聊天機器人在開始交談之前就先知道客戶名稱，讓機器人進行更有智慧的交談，不必再次詢問姓名。
- [滿意度調查](https://help.firstline.cc/feature/chatbot/csat.md)
- [AI 訓練中心](https://help.firstline.cc/feature/chatbot/ai-xun-lian-zhong-xin.md)
- [AI 訓練資源](https://help.firstline.cc/feature/chatbot/ai-training-resource.md)
- [營業時間](https://help.firstline.cc/feature/chatbot/business-hours.md): 您可以經由左側 FIRST LINE 選單中透過「應用程式」項目中「聊天機器人」分頁，點選「營業時間」按鈕進入營業時間管理。
- [自動回應](https://help.firstline.cc/feature/chatbot/auto-reply.md): 設定聊天機器人，可提升客戶體驗，您可以提供企業資訊，或是問候客戶，也可以讓他們知道現在是否為服務時間，相對於電話、電子郵件等其他管道，超過 70% 客戶更傾向自助解決問題。
- [關鍵字回應](https://help.firstline.cc/feature/chatbot/auto-reply/keyword.md): 當客戶在「機器人模式」下傳送聊天內容時，當客戶傳送的文字內容「完全命中」您所設定之關鍵字時，機器人將自動辨識並推送您指定之關鍵字回覆訊息，減少專員負擔。


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://help.firstline.cc/feature/chatbot.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.