> For the complete documentation index, see [llms.txt](https://help.firstline.cc/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.firstline.cc/feature/channels/email/outgoing-email-comments.md).

# 電子郵件分隔文本

## 概述

當您透過系統發送或回覆信件時，信件內容末端將會自動夾帶一段服務編碼，此文本稱為電子郵件分隔文本，此文本用於確保客戶回覆信件時，能歸於原同一服務主旨中，防止信件另開新的一筆服務，來協助整個服務流程維持順暢。

<figure><img src="/files/dgQBjPFYy1K4hcyTAdBR" alt=""><figcaption></figcaption></figure>

## 附加文本內容

在多數情形，文本將會預設隱藏樣式，避免客戶刪除異動，但仍可能依照電子信箱應用程式而有所顯示，而預設顯示的文本樣式有以下：

```html
##==###==##==###==####==###==##==###==##
a531ex1041-4d28-4e2b-b2a4-3853dd88f5b9
##==###==##==###==####==###==##==###==##
```

```
##- Please reply above the line, this is your service no. -##
##==###==##==###==####==###==##==###==##
a531ex1041-4d28-4e2b-b2a4-3853dd88f5b9
##==###==##==###==####==###==##==###==##
```


---

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